Information We Collect
a. Personal Information
- Registration and Account Management: When you sign up for our services, create an account, or make payments, we collect information such as your name, email address, phone number, physical address, and payment details.
- Support and Communication: Information you provide when interacting with our customer support, including feedback and contact details, to better assist you with your inquiries or issues.
b. Usage Information
- Website Interaction: Data on how you use our website, including pages visited, session duration, and link activity, to enhance user experience and service functionality.
- Wi-Fi Service Usage: Device identifiers, IP addresses, and browsing data collected for network management, security, and optimization of our Wi-Fi services.
How We Use Your Information
- Providing Services: Your information enables us to deliver and maintain the high-quality internet access, hosting, and cybersecurity solutions you expect from us.
- Communication: We use your contact details to send updates about your account, services, billing issues, and occasionally, promotional offers that might interest you.
- Service Improvement: Analyzing usage data helps us improve our service offerings, customize our interactions, and innovate for a better customer experience.
Data Sharing
- Third-Party Service Providers: We partner with third parties for website operation, service delivery, and business administration, under strict privacy obligations.
- Legal Compliance: Your information may be disclosed if required by law or to protect our rights, following legal processes and orders.
Data Security
We implement robust security measures to protect your data against unauthorized access, alteration, and misuse. While we strive for the highest security standards, please recognize that no system is infallible.
Your Choices and Rights
You are entitled to review, correct, or delete your personal information in our possession. Furthermore, you can opt out of marketing communications at any time.
Changes to This Policy
This Privacy Policy may evolve. We'll notify you of any changes by updating the policy on our site, indicating the revision date at the top. Your continued use of our services after updates signifies your acceptance of the new terms.